GlooFloo information and trust center
Support
Support targets are based on plan and severity; they are response targets, not guaranteed resolution times.
Effective 21 July 2026 · Version 1.0
Response targets
Free: best effort, target within three business days. Paid: target within one business day. Enterprise: P1 one hour 24/7, P2 four business hours, P3 one business day.
What to include
Provide workspace, affected workflow, time, impact, safe reproduction steps, and request ID. Remove passwords, tokens, payment data, and unnecessary personal content.
Severity
P1 means a critical production service is unavailable with no workaround. P2 is severe degradation. P3 covers limited-impact defects and questions.